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Customer Service


Our Online Customer Service Forms Save You Time!

Lucille Roberts is dedicated to providing our customers with the best customer service possible. Your satisfaction is valuable to us. In order to maximize your experience please find a list of necessary customer service forms that can be filled out, printed and either faxed or mailed to us with the appropriate documents.


  • If you are NOT past your initial term, please select one of the options below:
    • Member College Cancellation Form – If you are college bound and need to cancel your membership due to campus being more than 25 miles from any Lucille Roberts Health Clubs or affiliates, get your customer service “Member College Cancellation Form” here.
    • Member Move of Residence Cancellation Form – If you are considering cancelling your Lucille Roberts Membership due to moving more than 25 miles away from any Lucille Roberts Health Clubs or its affiliates, please review our customer service “Member Move of Residence Cancellation Form” here
    • New Jersey State Medical Cancellation Form – For New Jersey Lucille Roberts health club members who cannot physically receive our services due to a significant disability – the following customer service form will give you the necessary information to cancel your membership.
    • New York State Medical Cancellation Form - For New York Lucille Roberts health club members who cannot physically receive our services due to a significant disability for a period in excess of six months – the following customer service form will give you the necessary information to cancel your membership.
    • Pennsylvania State Medical Cancellation Form - For Pennsylvania Lucille Roberts health club members who cannot use 1/3 or more of the facilities for six months or more due to a permanent disability – the following customer service form will give you the necessary information to cancel your membership.

  • If you do not see an appropriate choice above, please call Customer Service at (212) 734-9717 from Monday through Friday between 9am and 12pm and between 1pm and 5pm.