The Lucille Roberts Experience

The Lucille Roberts Experience

What's it like to manage and operate a Lucille Roberts Franchise? Here is the view from one of our many outstanding managers:

"As I am driving to work this morning, I notice the trees starting to bloom, the daffodils and crocus-sure are signs that spring is here! Warm weather means shorts and swim suits . . . and women wanting to get in shape for summer! As a manager of Lucille Roberts, I help women reach their goals: to lose weight and feel better about themselves. And it's all done with great team-work!

I start the day by opening the gym, making sure it is clean and everything in its place. I check the appointment sheets to see what appointments need to be confirmed, and then get the rest of the days' phone work together. Between me and my desk associates, we will be making "thank you" calls, renewal calls, re-booking appointments, and I will be calling ladies that have taken the "tour" but have yet to join the club.

As the manager it is my responsibility to make sure that classes start on time, and that the members get a great work out! As busy as we are, I make it a point to greet each member, especially those waiting for me to open up!

Of course, the most important part of my position is getting new members! Lucille Roberts has so many tried and true methods to assist me in doing this. I give tours of the club, discuss our many services and show potential members that we have EVERYTHING they need to reach their goals. Many of them are very impressed that we also have a staffed baby sitting room.

Throughout the day the team and I make sure everything stays organized and clean; it is a very busy club and attention to detail is very important. Later in the afternoon, I review the evening's plans and make certain all is in order. Then, it's time for the paper work and I will need to prepare a deposit for those members who have payed in cash.

My evening manager arrives and I brief her on the day's events. She will continue the operations. And finally it's time to leave! I helped dozens of woman fulfill their goals, and had so much fun doing it! And in doing that I too feel fulfilled; I love doing this!"

-Cindy Benigno, Lucille Roberts Club Manager

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